Frequently Asked Questions
Everything you need to know about your Tortuga experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt.
Do you ship internationally?
Yes, Tortuga ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
At Tortuga, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories to minimize our environmental footprint.